Refund Policy

At Phoenix Estate Leads, we are committed to delivering high-quality, pre-screened client introductions to our agent partners. We understand that lead quality is critical to your real estate business. This Refund and Replacement Policy outlines the terms under which lead replacements or account credits may be issued.

1. General Policy Overview

Due to the nature of digital marketing and verification services, all upfront purchases, setup fees, and lead package payments are non-refundable. However, we offer a Lead Replacement Guarantee in the form of account credits for inquiries that fail to meet our explicit verification standards.

2. Lead Replacement Qualifications

You may request a lead credit or replacement within 7 calendar days of receiving the lead if it meets any of the following criteria:

  • Invalid Contact Details: The phone number is disconnected, wrong number, or completely fake.
  • Out of Coverage Area: The client is looking for services outside your agreed-upon target zip codes or territory.
  • Duplicate Lead: You received the exact same client inquiry details twice within a 30-day period.
  • Incorrect Service Request: The client explicitly states they are not interested in real estate services (e.g., job seeker or vendor solicitation).

3. Non-Eligible Scenarios

Replacement credits will not be issued for the following reasons:

  • The client changes their mind or decides not to buy/sell after the introduction.
  • The client is working with another agent or chose a different service provider.
  • The lead was not contacted within a reasonable timeframe (we recommend calling/messaging leads within 15-30 minutes of receipt).
  • Requests submitted after the 7-day review period has expired.

4. How to Request a Lead Replacement

To submit a lead for review and credit, please follow these steps:

  1. Log in to your Phoenix Estate Leads agent portal or open your delivery notification.
  2. Navigate to the specific lead record and click Request Review / Replacement.
  3. Select the reason for the request and provide a brief note (e.g., “Phone number disconnected”).
  4. Our quality audit team will review the recorded call, SMS logs, or data entry within 2 business days.
  5. If approved, a replacement lead credit will be automatically added to your active account balance.

5. Subscription Cancellations

For recurring monthly billing plans:

  • You may cancel your subscription at any time by contacting your dedicated account manager or emailing support.
  • Cancellations must be requested at least 3 business days prior to your next billing date to avoid being charged for the subsequent cycle.
  • Unused lead credits remaining in your account upon cancellation are non-transferable and non-refundable.

6. Contact Us

If you have questions regarding a lead dispute, billing, or replacement status, please reach out to our team: