SMS Policy

At Phoenix Estate Leads, we respect your privacy and are committed to transparent communication. This SMS & Text Messaging Policy explains how we collect, use, and manage text messages (SMS/MMS) sent to real estate agents and clients who opt-in to receive communications from us.

1. Consent and Opt-In

By submitting your phone number through forms on Phoenix Estate Leads, you explicitly consent to receive transactional, promotional, and account-related text messages from us.

  • Express Consent: Opt-in occurs when you check a consent box on our contact forms, agent registration forms, or lead inquiry forms.
  • No Mandatory Purchase: Consenting to receive text messages is not a requirement for purchasing any product or service from Phoenix Estate Leads.
  • A2P Compliance: All text communications adhere strictly to TCPA (Telephone Consumer Protection Act) and CTIA guidelines.

2. Types of Text Messages You May Receive

If you opt-in, you may receive text notifications related to:

  • Account Notifications: Account setup alerts, login verifications, and status updates.
  • Lead Delivery Alerts: Real-time SMS alerts when a new pre-verified real estate inquiry is matched to your account.
  • Support & Verification: Calls/SMS from our verification team regarding lead details or customer support inquiries.
  • Promotional Updates: Occasional updates regarding new service areas, package discounts, or network features.

3. Message Frequency and Rates

  • Message Frequency: Message frequency varies based on your account activity and preferences. Active agents may receive multiple alerts per week as new verified leads arrive.
  • Standard Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Phoenix Estate Leads is not responsible for any charges incurred from your service provider.

4. How to Opt-Out (STOP)

You can cancel the SMS service at any time.

  • Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Phoenix Estate Leads.
  • After sending STOP, you will receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you re-subscribe.

5. How to Get Help (HELP)

If you are experiencing issues or need assistance with our text messaging service:

6. Privacy and Mobile Data Safeguards

We value your privacy above all.

  • We do not sell, rent, or share mobile numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing purposes.
  • All mobile phone data collected is strictly used by Phoenix Estate Leads to facilitate real estate introductions and account management.

7. Carrier Disclaimer

Carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission from your wireless service provider.

8. Contact Us

For questions regarding this SMS Policy or our communications practices, please contact us at:

  • Company Name: Phoenix Estate Leads
  • Email: info@phoenixestateleads.com
  • Phone: [Your Business Phone Number]
  • Address: [Your Office/Business Address]